2019 JCR Education Program

 December 3-5, 2019

Joint Commission Resources Education Program

Pōmaikaʻi Ballrooms • 735 Iwilei Rd, Honolulu, HI 96817

8:00 am – 4:30 pm • Registration opens at 7:00 am

OverviewAgendaContinuing Education CreditsPayment/FeesFrequently Asked Questions (FAQs)RegistrationParking/Ground Transportation
The Joint Commission accredits and certifies nearly 21,000 healthcare organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

The mission of Joint Commission Resources (JCR) is to continuously improve the safety and quality of healthcare in the United States and in the international community through the provision of education, publications, consultation, and evaluation services.

The Healthcare Association of Hawaii (HAH) is proud to offer this 3-day intensive training inclusive of clinical topics, regulatory updates, and a full day on Environment of Care and Life Safety.



Dr. Laurel McCourt is currently an honorary member of the Medina General Hospital Medical Staff in Medina, Ohio following her tenure as an active staff member from 1991-2010. During the time Dr. McCourt served as physician quality liaison at Medina General Hospital, she was instrumental in the development of the OPPE process. This process was implemented and was also submitted and accepted for the Joint Commission’s Leading Practice Library.

Her initial career in medicine began in a staff model HMO where she held the position of staff physician until 1991 with active staff privileges at Fairview General Hospital in Fairview, Ohio and Lakewood Hospital in Lakewood, Ohio. From 1991-2008, she served as the Medical Director of Brunswick Medical Care Center, a satellite facility of Medina General Hospital. From 2008-2009, she held the position of Physician Quality Liaison at Medina General Hospital.

In 2004, Dr. McCourt began her career with The Joint Commission as a hospital surveyor. For the first five years, she continued to practice medicine as well. Since that time, she was further trained in the Comprehensive Manual for Office Based Surgery and in the Primary Medical Home Accreditation Process. In addition, Dr. McCourt has served in the Special Survey Unit to investigate complaints for The Joint Commission. She has served as a team leader for both deemed and non-deemed hospital systems and has surveyed, and now consulted, at a broad range of organizations from rural community hospitals to large academic medical centers.

In her career at The Joint Commission, Dr. McCourt has been active in the speaker’s bureau. She has given numerous presentations to a variety of audiences including several national meetings. Her presentations include the hospital and ambulatory accreditation standards and the survey process.

In September of 2014, Dr. McCourt transitioned to Joint Commission Resources to begin a career as a consultant and ceased being a surveyor. In her new role, she continues to educate healthcare organizations on the Joint Commission standards implementation and compliance.


  • Board Certified; American Board of Family Medicine (ABFM)
  • Certified Joint Commission Professional (CJCP)


Ms. Lisa Hardesty is an experienced healthcare consultant with numerous years of experience in environment of care and life safety. Ms. Hardesty worked as the Environment of Care and Sustainability Manager at a Malcolm Baldrige National Quality Award winning hospital. During her tenure as safety officer, she was responsible for conducting performance improvement initiatives related to the physical environment. Ms. Hardesty was responsible for significant improvements including: Upgrading HVAC systems to better support air quality in the surgery department; renovating the pharmacy compounding area to meet USP 797 compliance; restructuring the medical equipment management plan to adopt an alternate equipment management (AEM) program.

Prior to her role at the hospital, Ms. Hardesty provided service-based consulting focused on environmental safety and compliance issues. She consulted for a national Fortune 100 company to build a health care compliance division. Ms. Hardesty also worked with numerous health systems to improve compliance by developing a standardized approach for conducting surveys, writing action plans, and establishing metrics for monitoring sustainability.


  • Certified Fire Inspector (CFI)
  • Certified Healthcare Safety Professional (CHSP)
  • Healthcare Environmental Manager (HEM)
  • Leadership in Energy and Environmental Design, Green Associate


Ms. Karen Martin’s consulting expertise includes reviewing IC standards to assure compliance, identifying gaps within programs, development of action planning to alleviate gaps, and developing custom education programs to meet the needs of the organization standards and survey process. Ms. Martin has conducted consultations in Asia Pacific.



  • Director of Infection Prevention and Environmental Services, Advocate Health Care, Oak Lawn, IL
  • Manager of Infection Prevention, Little Company of Mary Hospital, Evergreen Park, IL
  • APIC faculty, member
  • Certification in Infection Prevention (CIC)
  • National APIC Practice Standards
  • Past chairman of APIC Education, Chicago

The agenda will be forthcoming.

Continuing education contact hours will be available (where applicable) for Physicians (ACCME), Nurses (ANCC), and Administrators (ACHE).  Credit will be awarded commensurate with participation and upon fulfillment of requirements, to be specified by Joint Commission Resources.  Continuing education contact hours for Pharmacists (ACPE) is pending JCR approval.  More information will be forthcoming.

The following rates are per individual.  Split registrations are not allowed.  Each individual must register and indicate which day(s) they will be in attendance.

Member Rate:

  • December 3 OR 4, 2019              $450/per day
  • December 3 AND 4, 2019            $860
  • December 3, 4 AND 5, 2019        $960
  • December 5, 2019 only                $550

Non-Member Rate:

  • December 3 OR 4, 2019              $590/per day
  • December 3 AND 4, 2019            $1,000
  • December 3, 4 AND 5, 2019        $1,100
  • December 5, 2019 only                $690

Facilities in Guam, CNMI and American Samoa:

  • December 3 OR 4, 2019               $500/per day
  • December 3 AND 4, 2019             $910
  • December 3, 4 AND 5, 2019         $1,010
  • December 5, 2019 only                 $600
We accept payments by check.  Make checks payable to HHERF, indicate the name of each individual included in your payment, and mail to:
Healthcare Association of Hawaii
707 Richards Street, PH2
Honolulu, HI 96813

*Cancellations are not accepted; however, substitutions for an entire registration period will be allowed.  Split registrations are not allowed.

**NO REFUNDS for non-attendance.

Frequently Asked Questions (FAQs): 

Q: I want to attend December 3 and my colleague wants to attend December 4.  What is the cost?

A: Great!  You each need to register separately and if you are a member of HAH, it will be $450 each.

Q: I can only make it to December 3 and 5.  I’m a member; what is the total cost?

A: To attend December 3 and 5 (or December 4 and 5), the member rate is $1000.

Q: I can only attend the morning of December 3; can I send my colleague to attend in my place that afternoon? 

A: No, split registrations are not allowed. Registrations are per person. Substitutions are accepted only for the entire registration period (i.e. if the primary registrant cannot attend any of the days they registered for).

Q: I purchased a registration for December 3, 4 and 5. Can I come on December 3 and 4 and have my colleague attend on December 5?

A: No, split registrations are not allowed. Registrations are per person. Each person must register individually for the days they will be in attendance. Substitutions are accepted only for the entire registration period (i.e. if the primary registrant cannot attend any of the days they registered for).

Q: I’m not missing this. I’ll be there all 3 days.  What do I pay?

A: The member rate to attend all 3 days is $960.

REGISTER EACH INDIVIDUAL SEPARATELY, NOTING WHICH DAY(S) THEY WILL BE IN ATTENDANCE.  Split registrations are not allowed.  Substitutions are accepted only for the entire registration period (i.e. if the primary registrant cannot attend any of the days they registered for).

To register, click here.


Parking in the parking structure for the Pōmaikaʻi Ballrooms at Dole Cannery Iwilei will be validated. Take the garage elevators to the 2nd floor to enter the Pōmaikaʻi Ballrooms and proceed to the Piilani Ballroom.  Click here for driving directions.


Ground transportation (i.e. Uber/taxi) within a 5-mile radius, to and from the Pōmaikaʻi Ballrooms at Dole Cannery Iwilei in Honolulu on December 3, 4, and 5, 2019, will be reimbursed by HAH.  This offer is available to neighbor island attendees only.  Receipts are required.  To receive reimbursement, please complete this form and email it to ggibo@hah.org.