11/29 Kōkua Mau Monthly Meeting @ Honpa Hongwanji Hawaii Betsuin
Nov 29 @ 3:00 pm – 5:00 pm

November 29 we will have an interesting hands-on presentation about TFT or Thought Filed Therapy by Dr. Caroline Sakai. We hope you can join us for this special presentation.

Caroline E. Sakai, PhD is a clinical psychologist in private practice, who was formerly chief psychologist at Kaiser Hawaii Behavioral Health Services. She’s deployed on trauma relief missions to New Orleans and Rwanda. She has published articles on Thought Field Therapy, EMDR, and domestic violence, and her book “Overcoming Adversity: How Energy Tapping Transforms Your Life’s Worst Experiences – A Primer for Posttraumatic Growth”. See her website at

Thought Field Therapy (TFT) is the original energy tapping methodology developed by clinical psychologist Roger Callahan. It is a self-treatment that utilizes the acupoints used in acupuncture and acupressure. TFT has been used effectively with posttraumatic stress, trauma, anxiety, depression, grief, anger, chronic pain, phobias and many other conditions and symptoms. It can be done by tapping or massaging the acupoints, and can be also be done by mentally focusing on the points once the treatment protocols are mastered. It is beneficial for practitioners who do the treatment on themselves while the client does the treatment on themselves, and both experience the benefits. Caretakers can do the treatments as bilateral massage of the acupoints on the patient. TFT protocols can be adapted for very young children, people with cognitive or other serious challenges, as well as infants and animals.

While there are various levels of treatment, the basics can be learned readily and Caroline will demonstrate and teach examples focused on our ‘Ohana working in palliative care settings.

Please access to the temple campus is from driveway off Lusitana Street, not the Pali Highway. There is plenty of free parking all around the buildings on campus but it is suggested to park in the top parking lot. Map on our website.

Take the first right on the Pali Highway after the merge with the H1 turn-off. Take a right on Lusitania and the driveway into the temple campus is to your right. There is a second entrance on the makai side, right after the bus stop, if you missed it. We are grateful for the temple to host our meetings.

Clinical Cancer Exercise Specialist Level 1 Certification Course @ REHAB Hospital of the Pacific
Nov 30 – Dec 2 all-day

Register here

REHAB Hospital of the Pacific (REHAB) and the University of Northern Colorado Cancer Rehabilitation Institute (UNCCRI) are partnering to offer a Level 1 Certification Course for healthcare professionals who design and implement exercise interventions for cancer survivors.  The Clinical Cancer Exercise Specialist – Level 1 (CCES L1) Course includes:

  • 2-day Practical Hands-On Training
  • Online Course Content
  • Face-to-Face Course Content

About CCES – L1 Certification:
Level 1 Clinical Cancer Exercise Specialists® (CCES®) are healthcare professionals who have a basic understanding of cancer biology, standard cancer treatments, treatment-related toxicities, and the benefits associated with exercise training in cancer survivors.  They utilize evidence-based research principles to train cancer survivors with the purpose of alleviating cancer and cancer treatment-related side effects, enhancing functional capacity, and improving quality of life.  They conduct physical assessments, compose exercise prescriptions, and supervise exercise interventions for cancer survivors using safe and effective training principles.

How to Improve Your Hospice CAHPS Survey Scores
Dec 4 @ 10:00 am – 11:30 am

More information

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey measures and assesses the hospice care experiences of deceased patients and their informal caregivers.  The Centers for Medicare and Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from key organizations and individuals, including government agencies, consumer groups, and industry stakeholders.  Implementation of the survey supports national priorities for improving care, including involving patients and families in care and promoting effective communication and coordination.

Administration of a successful survey process encompasses reviewing the topics, measures, and approved vendors, as well as scoring and benchmarking.  This webinar will provide solutions for areas of concern and address the challenge of getting a significant return on surveys.


  • Administration of a successful survey process
  • How CAHPS Hospice Survey compliance is determined
  • Topics included in the CAHPS Hospice Survey
  • Scoring and benchmarking
  • Approved vendors
  • Solutions for areas of concern
  • Quick tips
  • Reference documents

This informative session will benefit hospice administrators, clinical managers, QAPI managers, volunteer managers/coordinators, patient care managers, compliance leaders, owners, and business development leaders.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Gloria Turner
Turner Healthcare Consulting

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies
Dec 6 @ 10:00 am – 11:30 am

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Hospice and home care team members increasingly use smartphones, tablets, and other mobile devices for work and personal business.  Mobile devices, whether personally or employer-owned, increase HIPAA, EPHI, legal, security, privacy, and productivity risks.  Risk management best practices include adopting Bring Your Own Device (BYOD) and Company-Owned Personally Engaged (COPE) policies, supported by employee education and technology tools.

This program will review mobile device risks facing hospice and home care providers and how best-practices-based rules, policies, and procedures can help reduce the likelihood of legal, HIPAA, and EPHI disasters.  Learn why and how to develop and implement a strategic mobile device policy program, combining written rules, employee training, and technology tools.  Don’t let smartphone slip-ups and mobile missteps jeopardize electronic medical records, blemish your reputation, or trigger lawsuits.  Attend this webinar to minimize mobile risks, while maximizing compliance and enhancing communication.


  • Managing mobile device risks and compliance with best-practices-based policy
  • Writing and implementing effective BYOD and COPE policies
    Safeguarding EPHI and business records on personal and employer-owned mobile devices
  • Communicating clearly, compliantly, and effectively, internally and externally via mobile devices
  • Choosing the right communication channel and tone to communicate business
  • Preserving, protecting, and producing records created and transmitted on mobile devices
  • Anticipating and preventing mobile risks
  • Best practices to ensure legal, regulatory, and organizational compliance
  • Instituting content rules to enhance mobile communication and compliance
  • Enforcing personal use rules to minimize risks and maximize productivity
  • Applying the 3Es of mobile compliance management
  • E-discovery: courts demand prompt production of electronic evidence, including text messages
  • Electronic evidence: how to ensure electronic records are legally valid
  • Real-life disaster stories: costly consequences of texting and record mismanagement
  • Monitoring: reconciling privacy expectations with legal realities
  • Tips, tools, and best practices for compliant mobile device use
  • Mobile Device Rules: Guidelines for Creating Effective Mobile Device Policy
  • Sample mobile device policy

This informative session is for human resources personnel, legal staff, compliance managers, IT staff, privacy officers, directors, administrators, employees responsible for mobile device policy, HIPAA compliance, EPHI, or business records, and anyone communicating via mobile device.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Nancy Flynn, Founder & Executive Director
The ePolicy Institute™ & Business Writing Institute™

How to Create a Culture of Excellence from the Top Down
Dec 13 @ 10:00 am – 11:30 am

More information

Changing organizational culture happens slowly.  It begins with creating new experiences and routines that are vital to improved performance and new attitudes.  This ultimately leads to a better culture that affects all aspects of an organization’s business.  Leadership plays a crucial role in the change process because they create the vision for cultural change, establish the rules and structure, model the attitudes and behaviors, and build the support systems.  This webinar will provide various models, tools, and innovative insights to enact this change.  Creating a culture of excellence will improve employee morale and retention, patient experience, star ratings, financial bottom-line, and the community’s experience.


  • Who is and what are the catalysts for cultural change?
  • Organizational vision and effective goal setting for cultural change from the top down
  • Developing a master plan to strive for excellence
  • Discern between models and tools to provide structure, such as the 5 Pillars of Excellence, Six Sigma, or Lean Six Sigma
  • Leadership communication tools to effectively create a culture of excellence
  • Communication Boards – Using the Five Pillars of Excellence
  • Creating a Culture of Excellence
  • DMAIC: The 5 Phases of Lean Six Sigma
  • Nurse leader handbook – communication with the Team
  • Six Sigma Approach to Healthcare Quality Management
  • Top 10 Mistakes in Setting Goals
  • Leadership accountability evaluations
  • Board communication sample
  • Senior leader rounding – scouting report
  • Links to “culture of excellence” articles

This informative session is for board members, executive and agency leadership, including CEOs, administrators, DOPCS, clinical supervisors and managers, regulatory/compliance/QA, clinical leadership, educators, and medical directors.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Kathy Ahearn, RN, BSN, PHN
Ahearn Advisement Partners

Targeted Probe & Educate Update: Lessons Learned & Best Practices Webinar
Dec 20 @ 10:00 am – 11:30 am

More information

Hospices need to understand and learn how to respond to the Targeted Probe and Educate (TPE) audit process.  This webinar will address responding to audit findings, the response timeframe, and the recoupment process.  You will learn about hospice audit risks and monitoring, and results of actual audits.  Participants will receive a checklist of documentation and items to review before submitting charts.


  • CMS criteria for TPE
  • Medicare MAC activity
  • Chart review submission guidelines
  • Why hospices are being targeted
  • Audit results
  • Checklist for submitting charts for medical review

This informative session is best suited for staff who monitor hospice risk, review documentation quality, and submit records.  Clinical staff will benefit from review of required documentation to support hospice care.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Melinda A. Gaboury
Healthcare Provider Solutions, Inc.

2019 Volunteer Appreciation Event Package includes the following Recorded Webinars
Jan 1 @ 8:00 am

Click here or more information.

Two new 45-minute recorded webinars and guide for volunteer managers to use during National Volunteer Week, April 7-13, 2019 or for your own Volunteer Appreciation Event!


Webinars available Tuesday, January 1, 2019

Volunteer managers are constantly looking for ways to honor and show appreciation to volunteers. Volunteers often want more information and the opportunity to learn new skills to better care for patients and families. This appreciation-event package is designed to address these needs with two new 45-minute recorded webinars and a planning guide for volunteer managers.

  • Use the guide to create the perfect volunteer appreciation event
  • Share the two recorded webinars with volunteers at your convenience
  • Consider offering a one-time event, multiple small appreciation events, or spread activities throughout National Volunteer Week
  • Links to the recordings can be emailed to volunteers to view at their convenience

Receive both recorded webinars and the planning guide for the price of a single webinar!

Guide for Volunteer Managers Includes:

  • Ideas for structuring events
  • Discussion guide to use following the webinars
  • Group exercises before and after the webinars, with debriefing instructions
  • Resource list for further learning opportunities
  • Additional exercises and learning activities for expanding the event beyond the webinars
Hospice 101 – Essentials for New Staff Webinar
Jan 3 @ 10:00 am – 11:30 am

More information

The demand for hospice programs continues to grow due to CMS hospital readmission penalties and patients’ need to receive the right services, including when to transition from home health or home care to hospice.  When people transition into hospice, agencies face challenges such as onboarding new staff, providing re-orientation for current staff, and educating the palliative care team.

This webinar will focus on new staff essentials, including the Medicare and Medicaid Hospice Conditions of Participation regulations, hospice philosophy and values, the interdisciplinary team’s purpose, and data reporting requirements.  It will also address difficult conversations and identify risks for rehospitalization to improve your organization through patient, staff, and contracted-provider outcomes.

Continuing Education: Attendance verification for CE credits upon request


  • Hospice philosophy and values
  • Hospice eligibility, length of stay, and levels of care
  • CMS Conditions of Participation – focus on patient care and core versus non-core services
  • Regulatory requirements: Hospice Item Set (HIS) and Notice of Election and Termination Revocation (NOE/NOTR)
  • Services not covered under the hospice benefit
  • Difficult conversations:  an easy-access tool to help new staff
  • The Medicare Hospice Benefit
  • Hospice Values Competency Grid (novice, proficient, expert)
  • Questions About Hospice Care – a caregiver’s guide to selecting a hospice
  • Hospice Interdisciplinary Team Grid
  • Website links to how hospice works, hospice CFRs, and hospice and respite care

This informative session is designed for all new staff, education and staff developers, clinical managers and supervisors participating in an onboarding program, clinical staff requiring a refresher, administrators, board members, palliative care staff, transitional care coordinators, all medical directors, and potential home healthcare and hospital administrators interested in starting a hospice program and learning the basics.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Kathy Ahearn, RN, BSN, PHN
Ahearn Advisement Partners

HIPAA Review – Risks, Strategies, Trends & Data Privacy Breaches
Jan 10 @ 10:00 am – 11:30 am

More information

Over the past year, privacy has become increasingly important.  News stories have detailed significant privacy breaches, including a tech company breach that impacted 87 million users.  In the healthcare sector, there have been multiple healthcare provider breaches, ranging from a system breach of 1.4 million records to multiple providers being victimized by ransomware attacks.  Due to the frequency and severity of these attacks, the Department of Health and Human Services, Office of Civil Rights (OCR) has been steadily increasing enforcement, including a second round of HIPAA audits and increasing fines for covered entities and business associates.

In this environment of increased risks and penalties, providers must be prepared.  Noncompliance can lead to fines and lawsuits, but it also puts patients’ information at risk.  In 2018, the OCR imposed fines of $3.5 million and $4.3 million in addition to closing a $16 million settlement that affected 79 million people.  This webinar will review HIPAA requirements, the current enforcement trends, and threats.  It will also cover recent OCR audits to identify common mistakes, including the importance of a risk assessment and why failing to perform one can fundamentally undermine compliance efforts.

Continuing Education: Attendance verification for CE credits upon request


  • How privacy risks are rapidly changing
  • Increased HIPAA enforcement
  • What is a risk assessment and why is it important?
  • Why are providers still losing laptops?
  • Importance of encryption
  • Overlooked risks, including employee smartphones
  • Sample business associate agreement

“HIPAA Compliance for Email & Text Messaging:  Communicating with Patients, Providers & Peers” on Thursday, May 9, 2019

This informative session is designed for administrators, executive directors, alternate administrators, compliance officers, privacy officers, management, executives, and medical records personnel.  IT officers wanting more HIPAA information will benefit, too.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Robert W. Markette, Jr. CHC
Hall, Render, Killian, Heath & Lyman, P.C.

Palliative Pupus @ The Queens Conference Center (QCC) – Room 200
Jan 16 @ 5:15 pm – 7:15 pm

We’d like to invite you to Palliative Pupus in 2019.

Our exciting local networking and clinical education opportunity.  Come participate in an interactive interdisciplinary story from the cutting edge of hospice and palliative care and mingle with colleagues. If you are involved with palliative care cases, you are invited. Please tell your colleagues and friends.

This month the team shares a case where concerns of neglect and abuse complicated a patient’s hospice care experience.

Wed. January 16, 2019
5:15 to 7:00 PM
The Queens Conference Center (QCC) – Room 200
510 S. Beretania Street
Honolulu, HI 96813

If you are unable to attend and would like to call in, please contact us for details. We are so glad that our neighbor island colleagues can join us virtually!

  • Calling in? Call 808-691-5114 to ask for the bridge line.

Please bring some pupus to share and invite your colleagues. This is a great chance for people who wonder what palliative and hospice care really looks like as we describe and discuss a real person and their journey.

Please note Palliative Pupus participants: There is FREE parking after 4 PM in the municipal lot on South Beretania, just Diamond Head of Queen’s. See our website for a map.