New Volunteer Manager Series 3 of 3: Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma
Feb 28 @ 10:00 am – 11:30 am

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Do you ever think “How do I get more volunteers?” Do you find yourself training and training, but the overall volunteer numbers don’t increase much? Are you using the same volunteers over and over while others drift away? Getting and keeping volunteers is the primary challenge for most volunteer managers. Join us to learn how to attract and retain volunteers to your program.

Continuing Education: Attendance verification for CE credits upon request


  • Review the 6 Critical Steps for Effective Volunteer Recruitment guide
  • Avoid the boring approach of “Patient Care Volunteer” and “Office Volunteer”
  • How to make your program the place volunteers want to be
  • Writing position titles and descriptions that attract volunteers
  • Talking about death and dying in ways that promote the benefits of this work, while addressing common concerns of potential volunteers
  • Sample recruitment brochure language
  • Sample position description titles and content
  • Creative programming ideas that attract volunteers and raise the bar for patient/family care
  • Program assessment exercise to identify where and how you are inadvertently turning volunteers away
  • Handout with detailed notes
  • Resources for additional information
  • Reading lists

This informative session was designed with the new volunteer manager in mind, but will benefit both new and experienced volunteer managers, management, and leadership team members.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Gary Gardia, MEd, MSW, LCSW
Gary Gardia, Inc.

Free Advance Care Planning Workshop @ Straub Clinic at Pearlridge Pearlridge Conference Room
Feb 28 @ 4:00 pm – 6:30 pm

Join HPH for a FREE Advance Care Planning Workshop: The Greatest Gift.

Bring your family and friends to learn about what is advance care planning.

You can complete an advance directive, learn about the important role of a health care power of attorney and know the difference between an advance directive and Provider Orders for Life-Sustaining Treatment (POLST). Facilitated by HPH’s Advance Care Planning team.

Thur. Feb. 28, 2019
4-6:30 PM
Straub Clinic at Pearlridge
Pearlridge Conference Room
98-151 Pali Momi St., Suite 142
Aiea, HI 96701
Covered parking structure behind clinic near Big City Diner

REHAB Hospital of the Pacific Supports Proclamation in Recognition of World Lymphedema Day and Establishment of Lymphatic Education & Research Network Hawaii Chapter @ Governor’s Office, Hawaii State Capitol
Mar 6 all-day

Honolulu, HI (February 14, 2019) –REHAB Hospital of the Pacific (REHAB) is supporting the new Hawaii chapter of LE&RN (Lymphatic Education & Research Network) that will be receiving a proclamation from Hawaii Governor David Ige on Friday, February 15, 2019, 9:30 a.m. in recognition of World Lymphedema Day. The annual advocate-driven event that will be held on March 6, 2019 seeks to make cures for lymphedema and lymphatic diseases a global priority. LE&RN is at the forefront of funding research that helps society learn more about the disease in hopes of improving diagnosis and treatments.

Lymphedema is the most common type of lymphatic system disease, it is chronic, often disfiguring and can cause swelling of body parts and often times can be painful. It impedes the ability of people to carry out the activities of everyday life and leave patients vulnerable to life threatening infections.

According to news from researchers funded by the Lymphatic Education & Research Network (LE&RN), more Americans have lymphedema and lymphatic diseases than AIDS, Parkinson’s disease, muscular dystrophy and Alzheimer’s disease combined. It is estimated that Millions worldwide suffer from the disorder or some type of disease of the lymphatic system and many others are at risk, including a 50 percent risk for survivors of breast cancer and 100 percent of those with head and neck cancer. The earlier lymphedema can be found and treated, the more action can be taken to provide preventative and therapeutic options to improve overall outcomes.

Hawaii is the most recent chapter of LE&RN joining 12 other states and 8 countries internationally to support the efforts or raising awareness and strengthening the lymphatic community. Those hoping to support the local LE&RN chapter can visit the LE&RN website at

Marketing Effectively: How to Measure & Evaluate This Critical Role
Mar 7 @ 10:00 am – 11:30 am

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Does your agency track marketing success effectively?  Does everyone participate in marketing or are specific roles, such as liaisons, marketers, and referral center staff, accountable for marketing ROI?  What is your percentage of market share for your geographic region?  Are you tracking the percentage of referrals accepted against referrals received – and are they tied to specific programs, goals, staff, and a fluid marketing plan?  Can you measure marketing campaign success with accurate data?  Are you maximizing marketing efforts and measuring your success for all channels, both provider and consumer referrals?  How do you measure social media and digital content effectiveness?  Marketing effectively, successfully, and intentionally will be the focus of this webinar, and it will include tools and ideas on how to improve marketing effectiveness, whether through sales calls, community outreach, or social media.

Continuing Education: Attendance verification for CE credits upon request


  • Avenues for building brand awareness
  • How to determine who is a marketer and how to use all staff as marketers
  • Effective methods of measuring marketing plan ROI
  • Measuring effectiveness of social media content
  • Key metrics for measuring market share
  • Creative Connecting: Innovative Ways to Build Referrals for Home Care and Hospice
  • TAG Partners – 12 Steps to Strategically Improve Your Home Health Referrals
  • TAG Partners – Improve Your Hospice Marketing and Referrals
  • Social Media Success Metrics
  • Online marketing effectiveness presentation
  • Marketing Matters: Success Strategies for Hospice!
  • Website links

This informative session is designed for executive, administrative, financial, marketing and business development personnel, liaisons, referral center staff, nursing directors, clinical managers, board members, medical directors, and any agency staff involved with growth and strategic planning.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Kathy Ahearn, RN, BSN, PHN
Ahearn Advisement Partners

Dementia Care & Psychotropic Medication Tracking Tool Call
Mar 12 @ 7:30 am – 9:00 am

National Partnership to Improve Dementia Care and Quality Assurance Performance Improvement

Register for Medicare Learning Network events.

During this call, gain insight on the Dementia Care & Psychotropic Medication Tracking Tool, a free, publicly available electronic tool that facilitates a structured approach to tracking preference-based care and psychotropic medication use among residents living with dementia. Also, learn about a recently released Nursing Home Staff Competency Assessment toolkit. Additionally, CMS provides updates on the Phase 3 Requirements for Participation from the Reform of Requirements for Long-Term Care Facilities final rule and the progress of the National Partnership to Improve Dementia Care in Nursing Homes. A question and answer session follows the presentations.


  • Adrienne Mihelic, National Nursing Home Quality Improvement Campaign
  • David Reynolds, National Nursing Home Quality Improvement Campaign
  • Jay Weinstein, CMS
  • Debra Lyons, CMS
  • Michele Laughman, CMS

Target Audience: Consumer and advocacy groups; nursing home providers; surveyor community; prescribers; professional associations; and other interested stakeholders.

Open Payments: Transparency and You Call
Mar 13 @ 7:00 am – 8:00 am

Register for Medicare Learning Network events.

Reporting entities are submitting data to the Open Payments system on payments or transfers of value made to physicians and teaching hospitals during 2018. Beginning in April, physicians and teaching hospitals have 45 days to review and dispute records attributed to them. During this call, find out how to access the Open Payments system to review the accuracy of the data submitted about you before it is published on the CMS website. A question and answer session follows the presentation.

See the Open Payments Registration webpage for more information. CMS will publish the 2018 payment data and updates to the 2013 through 2016 data by June 30, 2019.


  • Overview of the Open Payments national transparency program
  • Program timeline
  • Registration process
  • Critical deadlines for physicians and teaching hospitals to review and dispute data

Target Audience: Physicians, teaching hospitals, and physician office staff.

Working with PEPPER Reports
Mar 14 @ 9:00 am – 10:30 am

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Hospice and home health services continue to evolve, presenting agencies with a variety of challenges.  One major pitfall is failure to adhere to Medicare standards and regulations, which can result in additional medical reviews, documentation requests, and claim denials.  This session will provide an overview of the hospice and home health PEPPER reports and what to monitor to ensure that your agency is in compliance.

Continuing Education: Attendance verification for CE credits upon request


  • Explain what PEPPER reports are
  • How to retrieve your agency’s PEPPER report
  • Review sample hospice and home care PEPPER reports and target areas
  • What it means to be an outlier and what you can do about it
  • Resource links about hospice and home health PEPPER reports, including where to find the PEPPER user guides

This informative session is designed for administrators, directors, patient care coordinators, clinical managers, and QAPI coordinators.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Minority and Native Hypertension Symposium @ JABSOM MEB 314
Mar 14 @ 2:00 pm – 4:30 pm

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  • “New Hypertension Guidelines: Who needs to be treated? How? and Why?” Dr. Jason Umans, Associate Prof of Med and Ob/Gyn at Georgetown University and Scientific Director of the basic and translational science laboratories at MedStar Health, Research Institute
  • “Cultural dance improves hypertension management in Native Hawaiians: The KaHOLO project” Dr. Keawe Kaholokula, Professor and Chair of Department of Native Hawaiian Health at the John A Burns School of Medicine, University of Hawaii
  • “Native-Controlling Hypertension And Risk Through Technology (Native-CHART) best practices: Lessons learned” Dr. Clemma Muller, Asst Research Professor, College of Nursing, Washington State University
  • “Risk factors for Cardiovascular Disease in American Indians” Dr. Barbara Howard, Senior Scientist and former President of MedStar Health Research Institute

NOTE: The symposium will also be available via Zoom. Please email for the instructions and link. Minority and Native Hypertension Symposium

The Hawaii Consortium for Continuing Medical education (HCCME) designates this activity for a maximum of 2 AMA PRA Category 1 CreditsTM Registration for CME: Tricia Mabellos: 808-692-1043
The University of Hawai‘i is an equal opportunity/affirmative action institution The Hawaii Consortium for Continuing Medical Education
(HCCME) is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for Physicians.

Individuals needing accommodation under ADA should contact the course coordinator at 808-692-1043

Target Audience: Medical professionals, community members, researchers, anyone interested in health disparities research.

2019 HADONA Conference KEEP IT CLEAN! Current Trends in Infection Prevention and Maintaining Skin Integrity @ Pomaika`i Ballroom
Mar 15 all-day

Save the Date

CE hours awarded

Vendor Registration Form

SNF Value-Based Purchasing Program: Phase One Review and Corrections Call
Mar 20 @ 7:30 am – 9:00 am

Register for Medicare Learning Network events.

During this call, participants learn about the Skilled Nursing Facility (SNF) Value-Based Purchasing (VBP) Program Review and Corrections process and get answers to frequently asked questions about Phase One of the process. During the Review and Corrections period, SNFs have an opportunity to review and submit correction requests to quality measure information. Deadline for correction submission is April 1, 2019. For more information: visit the SNF VBP Program webpage.

A question and answer session follows the presentation; however attendees may email questions in advance to with “SNF VBP Mar 20 NPC” in the subject line. These questions may be addressed during the call or used for other materials following the call.

Target Audience: SNFs, administrators, clinicians, and other stakeholders.