Education Opportunities

Medicare Inpatient Hospital Notice Compliance Training

Wednesday, March 13, 2019 from 11:00 AM – 12:00 PM HST

Hospital issued notices are required for participation in Medicare. Livanta, Hawaii’s Quality Improvement Organization (QIO), is responsible for ensuring compliance with this critical aspect of care transitions. Join us for this webinar centered on compliance with and best practices for delivering the “Important Message from Medicare” or IM. The IM is required to be delivered to all Medicare patients upon admission to a hospital and again upon discharge.

Livanta’s Provider Education Team will present on the following:

  1. An overview of the QIO program for hospitals covering appeals, complaints, advocacy, utilization review and provider requirements
  2. Guidance on the delivery of the IM
  3. Case review examples and a provider perspective on QIO interactions
  4. How Livanta’s Patient Navigation Services are preventing hospital readmissions and how providers can participate

Target Audience: Hospitals – discharge planners, care transition team members, attending physicians and other designated personnel


  • FREE for HAH members (all hospitals in Hawaii are members; therefore any hospital employee may register and participate at no charge)
  • $35 for Non-members

*Cancellations will be charged a processing fee, if applicable
**No refunds for non-attendance.

Please note: Registration is limited to the first 100 registrants.  There are no continuing education credits available for this session.


Gina Westphal, MS, SpcEdPsy

Prior to her role as a Communications Team Lead, Ms. Westphal was the Patient-Family Engagement Review Manager, where she coordinated Livanta’s patient advocacy program. With an extensive background in Psychology and Trauma-focused Cognitive Behavioral Therapy, Ms. Westphal’s career experiences have provided her a valuable skill set to provide optimum patient services. She has a Master’s Degree in Clinical Psychology and a Specialist’s Degree in Educational Psychology from Eastern Illinois University, and is a certified Crisis Intervention therapist.

Kimberly Storms, LPN

As the Quality Assurance Manager for Livanta, Ms. Storms brings with her 15 years of QIO and 16 years of direct patient care, QI and MDS experience.  She is considered the Subject Matter Expert in notices, CMS regulations and QIO appeals.  Ms. Storms is an Internal ISO Auditor, performs special projects and routine reporting of the BFCC QIO work.

Jennifer Bitterman, MBA, RHIA, PMP

Ms. Bitterman, the Director of Communications/Patient and Family Engagement (PFE), provides project management and leadership to the Communications and PFE functions of the Livanta Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) program.  She brings 16 years of QIO and 3 years of Recovery Audit Contractor (RAC) experience.  She has a master’s degree in business administration from Ashland University, and is a certified project management professional and certified register health information administrator.

Steve Stein, MD, FACEP

Dr. Stein is the Chief Medical Director of Livanta’s BFCC-QIO program. He is a Fellow of the American College of Emergency Physicians and has served many roles in local and national medical organizations. He is a graduate of the Massachusetts Institute of Technology and University of Connecticut School of Medicine and has practiced EM for over 35 years in University, community, and trauma center settings. He continues to practice Emergency Medicine in a busy regional emergency department.

After registering, you will receive a confirmation email containing information about joining the webinar.

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