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Aloha Nursing and Rehab Centre in Kaneohe is the first Hawaii nursing home in seven years to receive the coveted Bronze – Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for dedication to improving the lives of residents through quality care.
The award is conferred through the National Quality Award Program run by AHCA/NCAL, the nation’s leading association for long-term and post-acute care organizations. The program honors providers across the nation that have demonstrated commitment to improving quality of care for seniors and persons with disabilities. No Hawaii nursing home has attained the Bronze Award since 2009.
Attaining the Bronze level award means that Aloha has a shot at attaining the Silver level award, and if it does, then it could also try for a Gold level award. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained examiners review each Bronze application to determine if the center has met the demands of the criteria.
Aloha officials celebrated the honor with their staff members this week, providing food, special chocolates, and balloons. Corrine Ng, a certified nursing assistant with 27 years of service, will travel to Nashville, Tennessee and accept the award on behalf of the organization. The awards will be presented during AHCA/NCAL’s 67th Annual Convention and Exposition in October.
“It’s an honor to be recognized for the hard work and quality of care our team provides every day,” said Darrin Schadel, Aloha’s administrator. “We are committed to providing high-quality, person-centered care to our residents and their families. We will never stop improving.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
HAH Director of Quality and Regulatory Affairs Kathleen Libao-Laygo had seen Aloha’s leadership present information on their quality program initiatives, which go back to 1990. She knew the organization could qualify for the award based on the work it was already doing. “I begged them to apply,” she said. “Aloha Nursing already possessed high goals for themselves in Quality Improvement, and had been contemplating their application. I was just a cheerleader on the side, providing encouragement. They did all the work!”
“I applaud the women and men of Aloha for their commitment to improve quality care,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “This award is the first step in a program that serves as an essential guide to performance excellence. I encourage them to continue their quality journey.”
Studer Coach Leader Barbara Hotko (third from right), presents the Healthcare Organization of the Month award to (L-R) VP Medical Affairs Alan Cheung, VP Finance Wendi Barber, CEO Kathy Raethel, VP Patient Care Services Laura Westphal, and VP Operations Travis Clegg.
The Studer Group recognized Castle Medical Center with its “Evidence-Based Leadership Healthcare Organization of the Month” award for March, 2014. It is the medical center’s latest award for excellence in healthcare.
In 2010 Castle Medical Center (CMC), who is recognized as the key provider of health care services for the Windward O’ahu communities, decided to critically evaluate its performance. CMC recognized room for improvement, especially in relation to the hospital’s patient experience scores, and engaged the Studer Group to partner with them on a journey to true excellence.
For the last four years the medical center has vigilantly implemented best-practices that include hourly patient rounding, AIDET® adoption, “Take Five” where associates and physicians sit down and listen to patient concerns, nurse leader rounding on patients and associates, implementation of clear patient communication boards, post-discharge phone calls, thank-you cards, bedside shift reports and clear communication about results to all associates and physicians. Successes are widely celebrated throughout the organization.
Three times a year the medical center holds a two-day Castle Leadership Institute (CLI) where all of its leaders, including charge nurses, come apart to learn, plan and celebrate. Attendance is mandatory and the leadership has developed a stronger sense of community and collaboration.
Since then CMC has experienced dramatic and sustained improvement in our overall patient experience scores reaching top-decile in 2013, and remaining at that level today. In addition to the hospital’s patient experience scores, the number of positive patient comments from post-discharge calls and surveys has also increased dramatically. This has helped personalize the data and validated the effectiveness of CMC’s approaches and strategies.
As a result of this focused attention and commitment Castle Medical Center has developed a strong reputation for both quality care and customer service and has been widely recognized for top-decile performance in many quality and satisfaction measures. Awards and recognition the medical center has received in recent years include:
On Valentine’s Day, Feb 14th at noon, roughly 500 people gathered on the Shriners Hospital for Children – Honolulu lawn for a Valentine’s Day “Love to the Rescue” Photo. The photo sends love and aloha to our patients and keiki around the world. People from all 22 Shriners hospitals across the nation gathered for Valentine’s photos and the Honolulu event was by far the largest.
Participants included the Shriners `ohana, Maryknoll School, Punahou School, Central Union Church Preschool and Kindergarten, Central Union Church, Foodland Beretania, Diamond Bakery, Kapiolani Medical Center, CRS, Punahou Spa and Fitness, Banyan Tree Plaza and other supporters from the community.
Please check out this amazing 60 second time lapse video of the heart taking shape.