5/16/19 Disruptive Patients & Violence in the Healthcare Setting Webinar

May 16, 2019 from 9:30 am – 11:00 am HST.

OverviewContinuing EducationFees/PaymentRecording/Slides

Course Description:

Violence in the healthcare setting is unfortunately, a reality in today’s world. The health and well-being of patients, visitors and staff is a priority for our healthcare organizations state-wide. For this webinar, we are pleased to welcome Ed Howard, Jones Lang LaSalle (JLL) Vice President and Corporate Director of Healthcare Security for Adventist Healthcare System-West, which consists of 21 hospitals, 300 clinics, and over 30,000 employees in California, Oregon, and Hawaii. Ed brings a unique and seasoned viewpoint to this subject matter, having also served in law enforcement for 26 years.

With Ed’s guidance, we’ll take a deeper look into violence in hospitals and patients that become aggressive. In addition, we’ll review select local statistics, internal and external risks that contribute to the violence, the spectrum of aggression, and strategies to prepare for and deal with such occurrences in an acute hospital and healthcare setting.

Those attending the session will:

1. Discuss why the healthcare setting can be violent
2. Recognize the external and internal risk factors that contribute to hospital violence
3. Learn about high risk aggressor patients
4. Explore protective strategies

Target Audience:   Professionals who work in healthcare settings, including leadership, managers, nurses, direct care staff, social workers, therapists, administrative staff, environmental services and security.


Ed Howard, CHSS, CPO, CHPP, Vice President and Corporate Director of Healthcare Security, Adventist Health

Ed Howard currently is a JLL Vice President and the Corporate Director of Healthcare Security for the Adventist Healthcare System-West account. Mr. Howard resides both in Honolulu, Hawaii and Novato, Marin County, CA. and has been employed in this position for 6 years. Mr. Howard has responsibility for the management and oversight of the healthcare system’s corporate security program. Adventist Health-West consists of 21 hospitals, 300 clinics, 3,000 licensed beds and over 30,000 employees in California, Oregon, and Hawaii.

With 26 years of law enforcement, combined with 15 years of healthcare security, healthcare environmental safety and security management experience, Mr. Howard brings a wealth of knowledge in the law enforcement, private security and investigative fields. In 2009, Mr. Howard retired as a police officer and supervisory criminal investigator with the Honolulu Police Department and the State of Hawaii, Department of Public Safety’s Narcotics Enforcement Division. During his law enforcement career, Mr. Howard spent 22 of his 26 years as a narcotics investigator, supervised narcotics enforcement operations and investigations, managed a 12 man State-wide narcotics enforcement team and had oversight of narcotics cases initiated by State Deputy Sheriffs. Mr. Howard also was an instructor for the State of Hawaii Law Enforcement Sheriff’s Training Academy, teaching academy classes on laws of arrest, use of force, search and seizure, report writing, narcotics investigations, search warrant preparation, drug identification and courtroom testimony. Mr. Howard was also a deputized Federal DEA Task Force agent working on a Federal Organized Crime Drug Enforcement Task Force in Honolulu, Hawaii targeting drug trafficking organizations for illegally smuggling and distribution of narcotics into the State for 6 years.

Mr. Howard’s healthcare security and safety management experience includes holding the position of Security and Safety Director at Adventist Health Castle located in Kailua, Hawaii for 9 years. Mr. Howard is a known expert in the field of healthcare security, healthcare workplace violence and security use of force. Mr. Howard has represented the healthcare security sector on a State advisory committee creating the licensing and training standards for security officers.

Mr. Howard works part time as an educator and lecturer with the University of Hawaii System, Honolulu Community College’s Justice Administration degree program teaching courses in criminal law, rules of evidence, law enforcement ethics and drug abuse in society.

Mr. Howard holds a Bachelor of Arts degree in Justice Administration from Hawaii Pacific University in Honolulu, Hawaii and is the current Hawaii Chapter Chairman for the International Association of Healthcare Security and Safety (IAHSS).

Mr. Howard holds security certifications as a Certified Healthcare Security Supervisor (CHSS), Certified Protection Officer (CPO) and Certified Homeland Protection Professional (CHPP) and memberships with the American Society of Industrial Security (ASIS), IAHSS, International Foundation for Protection Officers (IFPO), Private Officer International (POI) and the National Domestic Preparedness Coalition.

Valid for live webinar only: This program is approved by the National Association of Social Workers – Hawai’i Chapter (Approval HI62792019-110) for up to 1.5 Social Work continuing education contact hour(s).

Valid for live webinar and archived webinar: This continuing nursing education activity was approved for 1.5 contact hours by Oregon Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.  Approval valid through 5/16/2021.  OCEAN ID #2019-26.

There is no conflict of interest for any planner or presenter with this learning activity.

*Cancellations will be charged a processing fee. Email lhenning@hah.org to cancel your registration.

**NO REFUNDS for non-attendance.

Registration Fees for the archived webinar:

  • HAH Members – $25 per person
  • Non-Members – $35 per person

Click here to pay via credit card (see below for how to pay by check).

Credit cards accepted are: Mastercard, Visa and Discover.

Make checks out to HHERF and mail to:

Healthcare Association of Hawaii
707 Richards Street, PH2
Honolulu, HI 96813

*Cancellations will be charged a processing fee. Email lhenning@hah.org to cancel your registration.

**NO REFUNDS for non-attendance.

To receive a Certificate of Completion, each participant must pay the registration fee under the Fees/Payment tab, complete the Evaluation form after the webinar and attest to their attendance at the session. Please allow 30 days for processing.