Saturday, January 29, 2022
9:00 AM to 11:00 AM
Registration
Learn how to transfer your loved one using proper body mechanics safely; wheelchair transfers like bed to chair; chair to automobile and the proper use of assisted devices.
Presenter: Bryce Sumida, DPT, Administrator, Hale Ho Aloha Nursing Home
Jan 27, 10 - 11:30 am
Bereavement care is a fundamental hospice service. Ensure your team knows the current requirements and challenges of creating and maintaining a successful program in today’s environment.
List current Medicare requirements
Discuss the “qualified professional” requirement in the CoPs
Describe three components of an exceptional bereavement program
Explain the built-in challenges with matching bereavement services to risk levels in the risk assessment
Employ three ways to increase volunteer services
Identify the roles and limitations of bereavement counseling
Are your bereavement services effective? Now is the time to ensure people are having a positive experience with your hospice program’s bereavement care. The first step to designing an effective program is understanding the current Medicare regulations and related qualified professional Conditions of Participation (CoPs). This webinar will address key components of bereavement programming and services and will provide ideas for creative, cost-effective improvements.
Hospice
This informative webinar is designed for hospice leadership and bereavement professionals.
FAQs related to bereavement programming and services
List of current Medicare regulations
Program evaluation checklist
Ways to utilize volunteers to increase services
Handout with additional lecture notes
References and additional learning opportunities
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Gary Gardia Inc.
Jan 26, 10 - 11:30 am
Looking to significantly improve patient experience and improve your agency’s brand? Customer service and satisfaction start with the first phone call. Ensure staff are connecting with customers and exemplifying the agency’s mission on every call.
Use five telephone techniques to strengthen your brand
Reduce caller friction with simple website tweaks
Implement a telephone skills self-assessment for job applicants
Ditch the scripts with a four-step process to connect on every call
Sustain your telephone service behaviors with a peer coaching program
Jennifer calls two healthcare organizations seeking information. Her impression of the first organization is that they are attentive, competent, and ready to help. The second organization feels indifferent, unfriendly, and abrupt. This impression was formed from a single phone call. Poor telephone behaviors – whether systemic or interpersonal – reduce access and could be a top branding issue. Healthcare providers have less to fear from competitors offering the same services than from indifference on the part of a team member. To be fair, telephone rapport can be difficult to accomplish because calls tend to be transactional. This webinar will focus on creating connections with patients, clients, and other callers in a way that differentiates your organization.
How can you sustain the gains implemented as a result of attending this webinar? You can't observe every telephone call. The solution is a peer coaching program to reinforce agency standards throughout the year. A peer call coaching program is the most effective way to sustain positive call behaviors and customer satisfaction. By the end of this webinar, attendees will have a simple, ready-to-implement program.
Hospice
Home Health
Home Care
Palliative Care
This informative session is designed for team members involved in the patient experience. It will benefit call center managers, leaders and managers responsible for customer service staff, training managers, human resource personnel, referral and intake staff, and anyone who wants to improve their customer service phone skills.
Pre-hire telephone skills self-assessment
Peer review templates
20 empathetic phrases for the telephone
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Tuesday, January 25, 2022
5:00 PM to 6:30 PM
Registration
Learn about the eligibility requirements of Social Security retirement, disability, survivor and spousal benefits including Medicare.
Presenter: Jane Burigsay, Public Affairs Specialist, Hawai`i Social Security Administration
Every Tuesday, January 4 – 25, 2022
9:00 AM to 10:00 AM
More information
Physical health, emotional wellbeing and spiritual satisfaction are not separate. Body&Brain practice provides practical techniques and programs to help you care for all three of these important aspects of life. Explore training methods designed to Improve your flexibility, balance, agility, and energy. Modifications to the exercises will be provided for those with different levels of mobility and fitness. Classes are led by certified instructors for Body&Brain Yoga Tai Chi. With Brain Education trainings, Body&Brain trainers provide guidance to mindfully manage stress, health and find peace in your days.
Instructors: Body&Brain Yoga Tai Chi Trainers
Jan 24, 10 - 11:30 am
This webinar will serve as a step-by-step guide on how to work a unique referral segment – personal care companies. If you are looking for a new way to serve more people, grow, and give the gift of hospice, join us!
Explain how personal care/private home care companies are a valuable source of referrals for hospice and skilled-home-care agencies
Articulate the unique value proposition you can offer personal care companies
Grow a personal care company’s billable hours as a hospice agency
Utilize specific steps, approaches, and phraseology when working with a personal care company
Explain how personal care company referrals generate a longer length of stay
Communicate the value of having balance in your referral segments
Most hospices work the middle (hospitals, nursing homes, etc.) to gain their referrals. But personal care and private duty companies hold a unique and undervalued source of referrals. The presenter, Kurt Kazanowski, understands this concept well because he owned a personal care company and made four to five referrals to hospice per month. Guess how many hospices called upon him? Zero! Developing this referral segment will provide a longer length of stay and will ensure your hospice is a valuable resource to personal care companies. Don’t miss out on this undervalued opportunity.
Hospice
Home Care
Palliative Care
This informative session is designed for hospice and personal care company owners, administrators, sales professionals, marketing staff, business development professionals, clinical liaisons, and all staff members responsible for referral development.
Instruction guide for working the personal care/private duty segment
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Kurt Kazanowski, Consultant, Speaker, Author & Coach
Hospice Advisors & KazNow, Inc.
Every Monday, January 3 – 31, 2022
8:00 AM to 9:00 AM
More information
Big Moves! Monday is an exercise program designed to get your week started the right way. This program activates all the muscles in your body with big intentional movements, thereby helping to reduce stiffness, improve circulation, coordination, and balance.
Instructor: Glen Higa is a certified personal trainer and was diagnosed with Young Onset Parkinson’s. He has adopted exercise into his daily life to keep physically and mentally strong.
Jan. 22, 8 am - 10 am
Mahalo to 22 teams and 362 walkers! With the help of these dedicated participants, we have raised more than $145,000 towards our $150,000 goal. Funds benefit Hawaii's families who would otherwise be without hospice care, personal care services, care coordination, caregiver support, meals and transportation, preschool, and adult day care.
It's not too late for you, your family, coworkers, and friends to participate in the 9th Annual Saint Marianne Cope Walk & Wellness Fair also! With your help, we can raise the final $5,000 towards our goal.
Register and make a $50 gift to receive the official event T-shirt and a free breakfast bento for pick up at Ho‘okupu Center at Kewalo Basin Harbor on event day – Saturday, January 22, 2022 between 8 AM and 10 AM. All participants also have a chance to win a $500 Hawaiian Airlines voucher.
Register today – join a team or start your own. Mahalo for your support. We look forward to seeing you later this month!
Friday, January 7 – Brief Zoom Test and Introduction
Monday, January 10 – Basics for Eating Smart For Your Kidneys
Tuesday, January 11 – Grocery Shopping Tips
Tuesday, Jan 18 – Cooking Demonstration
Friday, Jan 21 – Individual Goal-Setting Consultation
All Sessions, aside from individual consultations, begin at 5:00 PM
This interactive workshop hosted by a Registered Dietitian with National Kidney Foundation of Hawai`i will help you plan kidney-friendly eating. Topics include kidney functions, causes of chronic kidney disease, dietary impacts, and lifestyle changes to manage disease progression. This is open to adults living with chronic kidney disease, those at risk, families, and caregivers. All participants will be expected to complete activities and paperwork to get the most benefit. Space is limited, so register early to ensure your spot. Click HERE to download the workshop flyer.
Presenter: Stacey Breshears, Registered Dietitian, National Kidney Foundation of Hawaii
To register, call or email the National Kidney Foundation of Hawaii at (808) 589-5905 or programs@kidneyhi.org
Wednesday, January 19, 2022
5:00 PM to 7:00 PM
Registration
Learn about the various long-term care options available for Hawai`i’s families and the role of the Long-Term Care Ombudsman program in protecting the health, safety, welfare, and rights of long-term care residents. The program also seeks and trains volunteers for the important advocacy work that is needed.
Presenter: John McDermott, LSW, ACSW, M.Div., Long-Term Care Ombudsman, State of Hawai`i
Jan 19, 10 - 11:30 am
Post-payment medical review audits are on the rise and meeting education and documentation requirements continue to challenge organizations. Hospice 101 will serve as an excellent introduction for onboarding new staff and a great way to refresh training for current staff – and meet agency compliance.
List the technical requirements for Medicare hospice eligibility
Define the required documentation to support Medicare hospice eligibility, both at admission and ongoing
Explain the four levels of care and required documentation for each
Identify the importance of completing the NOE, Patient Notification of Hospice Non-Covered Items, and Services and Drugs, including following CMS designated timelines
Recognize the benefit of using LCDs for greater accuracy when documenting
Hospice 101 will create a solid foundation by taking your agency through the basics of the hospice process, with an emphasis on eligibility. This webinar will explain who is eligible for the Medicare hospice benefit and what documentation is required for admission and to maintain Medicare hospice eligibility. It will review the Notice of Election (NOE) and patient addendum of non-covered services. In addition, it will address the four levels of care and required documentation, the hospice admission paperwork, and the certification process. High-risk areas will include Medicare audits, payment denials, and inappropriate admissions that can trigger CMS oversight.
Hospice
This webinar is recommended for all new hospice staff and will serve as an excellent refresher on the hospice benefit for board members, quality and compliance staff, DOPCSs, admission team nurses, clinical managers, intake staff, liaisons, marketing personnel, and business development teams. In addition, it will benefit home health administrators who are interested in adding a hospice agency to their service portfolio and care continuum.
Official government handout: The Medicare Hospice Benefit
CMS Hospice Conditions of Participation
Local coverage determination (LCD) tool example
Hospice GIP audit tool
Handout on hospice orientation for the interdisciplinary team
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Ahearn Advisement Partners
Friday, January 7 – Brief Zoom Test and Introduction
Monday, January 10 – Basics for Eating Smart For Your Kidneys
Tuesday, January 11 – Grocery Shopping Tips
Tuesday, Jan 18 – Cooking Demonstration
Friday, Jan 21 – Individual Goal-Setting Consultation
All Sessions, aside from individual consultations, begin at 5:00 PM
This interactive workshop hosted by a Registered Dietitian with National Kidney Foundation of Hawai`i will help you plan kidney-friendly eating. Topics include kidney functions, causes of chronic kidney disease, dietary impacts, and lifestyle changes to manage disease progression. This is open to adults living with chronic kidney disease, those at risk, families, and caregivers. All participants will be expected to complete activities and paperwork to get the most benefit. Space is limited, so register early to ensure your spot. Click HERE to download the workshop flyer.
Presenter: Stacey Breshears, Registered Dietitian, National Kidney Foundation of Hawaii
To register, call or email the National Kidney Foundation of Hawaii at (808) 589-5905 or programs@kidneyhi.org
Every Tuesday, January 4 – 25, 2022
9:00 AM to 10:00 AM
More information
Physical health, emotional wellbeing and spiritual satisfaction are not separate. Body&Brain practice provides practical techniques and programs to help you care for all three of these important aspects of life. Explore training methods designed to Improve your flexibility, balance, agility, and energy. Modifications to the exercises will be provided for those with different levels of mobility and fitness. Classes are led by certified instructors for Body&Brain Yoga Tai Chi. With Brain Education trainings, Body&Brain trainers provide guidance to mindfully manage stress, health and find peace in your days.
Instructors: Body&Brain Yoga Tai Chi Trainers
1st and 3rd Mondays, January 3 and 17, 2022
1:30 PM – 3:30 PM
Senior Community Center at the
St. Francis Kūpuna Village in Liliha
Express yourself through paper crafting in a mindful space that will inspire your originality. Enjoy fellowship while discovering the artist within yourself.
Instructor: Myra Shindo, crafter and small business owner, Kassidy's Kreations and Mindful Mentoring & Coaching
To register, contact Kaui Asing at kasing@stfrancishawaii.org or (808) 547-8092
Every Monday, January 3 – 31, 2022
8:00 AM to 9:00 AM
More information
Big Moves! Monday is an exercise program designed to get your week started the right way. This program activates all the muscles in your body with big intentional movements, thereby helping to reduce stiffness, improve circulation, coordination, and balance.
Instructor: Glen Higa is a certified personal trainer and was diagnosed with Young Onset Parkinson’s. He has adopted exercise into his daily life to keep physically and mentally strong.
Thursday, January 13, 2022
5:00 PM to 6:30 PM
Registration
Pursue a career that you've always wanted when you return to work after taking a pause to be a caregiver for your family. Cynthia Yamasaki helps you identify, prepare, and feel energized and empowered for the next step in your career journey.
Presenter: Cynthia Yamasaki, Chief Energizing Officer & Founder, EEPath
Jan. 13, 10 - 11:30 am
Mestisa C. Gass, PsyD, is the Program Director for Mental Health America of Hawaii. Her education and experience has been focused on diverse populations including inpatient acute adolescent care, community mental health, and military mental health. She is co-chair for the American Foundation of Suicide Prevention – Hawaii chapter, a member of the Mental Health Task Force and Prevent Suicide Hawaii Task Force, and an advisory board member for the Waipahu Aloha Clubhouse. Since 2006, she has been working in Hawaii, originally from the Appalachian Mountains. She is passionate about bringing education, support, and resources to all communities, especially rural areas like those in which she grew up.
Resiliency, self-care, and suicide prevention have been primary focuses in her current work in public health and mental health. Recently, after a parent’s passing and her own personal experience in caregiving, hospice care, and grief, she has created and taught community-based trainings on healing, grief, and caregiving.
Dr. Gass will cover:
• Brief review of statistics on dementia caregivers
• Importance of Self-Care as a dementia caregiver
• The role of grief in dementia caregiving
• Mental health strategies to address stress, burnout, and anxiety
• The Covid pandemic: mental and emotional challenges
• Resources for dementia caregivers
Advance Registration is required at this link: https://www.eventbrite.com/e/mental-health-and-healing-for-dementia-caregivers-tickets-239522106067
The Zoom link & handouts will be sent to registrants before the session.
Sorry, no CEs or certificates are available for this presentation.
For questions about the workshops or you need help registering, please contact:
Jody Mishan, (808) 295-2624 or jmishan@hawaii.rr.com
Jan 13, 10 am - 11:30 am
This webinar will take a close look at how we interact with others. All team members will benefit from learning specific personality types and how to provide quality care using approaches and models that work best for each one.
Differentiate between personality styles, features, traits, and disorders
Discuss the importance of not utilizing “disorder” information for the purpose of diagnosing and treating
Recognize and appreciate that personalities are an outward expression of how each individual views the world
Apply two models that can assist team members to work cooperatively alongside various personalities
Employ three approaches for three different personalities to demonstrate person-centered care based on personality models
In this work it is critically important to recognize that all people, including clients, are multidimensional. Identifying how individuals see and interact with the world around them can significantly assist in providing higher levels of care. With this in mind, you can skillfully work with, and alongside, those who are perceived to be “challenging” instead of experiencing them as “difficult.” This webinar will focus on improving the quality of work by providing information and skills on how to be a better practitioner when working with various types of personalities.
Hospice
Home Health
Home Care
Palliative Care
The webinar content will benefit all team members, including social workers, chaplains, bereavement professionals, clinical staff, human resources personnel, volunteer managers, seasoned volunteers, and anyone else serving patients and families.
Self-assessment exercise: How effective are you with various personality types?
Organizational assessment
Discussion guide for additional learning opportunities
Highlights of four key personalities
Handout with lecture notes and resources
List of references and resources
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Gary Gardia Inc.
Jan. 12, 10 - 11:30 am
When it comes to email and social media, the healthcare industry has long been aware of the need for legal and regulatory compliance—and the steep costs of noncompliance. But did you know that e-collaboration tools such as Zoom, Teams, and Slack carry the same risks and similar requirements?
Recognize and avoid the top 10 legal and compliance mistakes from email to Zoom
Understand there is no legal difference between Teams and texting
Create and enforce policies and procedures governing content, use, and records
Reduce the risk of hostile work environment, harassment, and discrimination claims
Safeguard PHI and support HIPAA privacy and security rules
Preserve, protect, and produce all important business records
Manage onsite and work-from-home use, content, and records
Immediately put best practices and compliance tips to work
Are you communicating with patients, peers, and external parties in a legally compliant manner? Do your email messages, social media posts, Zoom webinars, Teams meetings, Slack chats, and other e-communications adhere to HIPAA guidelines and the law?
E-communications risks are greater than ever due to remote workers. It’s not uncommon for HHS and the courts to impose hefty HIPAA fines and judgments on those who violate patient privacy, mismanage records, and expose protected health information (PHI).
Healthcare providers cannot afford to play fast and loose with legal and regulatory compliance. Attend this webinar and learn how to avoid the top 10 legal and compliance mistakes of email, social media, Zoom, Teams, Slack, and other e-tools. Discover why (and how) you must combine strategic e-policies with employee education and proven-reliable technology—or face potentially costly consequences, including litigation, HIPAA fines, security breaches, malicious intruder attacks, lost productivity, business interruptions, and public embarrassment.
Bonus: Participants will receive a three-part whitepaper designed to help your organization implement an e-collaboration policy program governing Teams, Zoom, Slack, and other videoconferencing and meeting tools.
Hospice
Home Health
Home Care
Palliative Care
This informative session is a must for human resources staff, attorneys, compliance officers, IT staff, privacy officers, records managers, security personnel, and others responsible for e-policy and compliance. Anyone who electronically communicates healthcare information will benefit.
Three-part whitepaper: E-Collaboration Tools & Rules: Policies & Best Practices for the Compliant Management of Microsoft Teams, Zoom, Slack & Other Videoconferencing & Meeting Tools
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
This webinar is available exclusively through the Hospice & Home Care Webinar Network.
Nancy Flynn, Founder & Executive Director
ePolicy Institute™ Business Writing Institute™ Marijuana Policy Institute™
Friday, January 7 – Brief Zoom Test and Introduction
Monday, January 10 – Basics for Eating Smart For Your Kidneys
Tuesday, January 11 – Grocery Shopping Tips
Tuesday, Jan 18 – Cooking Demonstration
Friday, Jan 21 – Individual Goal-Setting Consultation
All Sessions, aside from individual consultations, begin at 5:00 PM
This interactive workshop hosted by a Registered Dietitian with National Kidney Foundation of Hawai`i will help you plan kidney-friendly eating. Topics include kidney functions, causes of chronic kidney disease, dietary impacts, and lifestyle changes to manage disease progression. This is open to adults living with chronic kidney disease, those at risk, families, and caregivers. All participants will be expected to complete activities and paperwork to get the most benefit. Space is limited, so register early to ensure your spot. Click HERE to download the workshop flyer.
Presenter: Stacey Breshears, Registered Dietitian, National Kidney Foundation of Hawaii
To register, call or email the National Kidney Foundation of Hawaii at (808) 589-5905 or programs@kidneyhi.org
