More information and registratoin

This series of workshops is sponsored by Catholic Charities Hawaii, funded by a grant from the Administration for Community Living, U.S. Dept. of Health and Human Services, the Alzheimer's Disease Program Initiative**

It is intended and helpful for people who are caring for a loved one with memory loss in the home or community, or who are concerned family members, friends or neighbors. Professional caregivers and service providers who care for people with cognitive impairment are also welcome. It is especially useful for family or friend caregivers of persons living with memory loss.

YOU CAN REGISTER FOR ONE, SEVERAL, OR ALL SESSIONS! THE ZOOM LINK INFORMATION AND A LINK TO HANDOUTS WILL BE EMAILED TO REGISTRANTS PRIOR TO EACH SESSION.

Due to the COVID-19 pandemic and safety concerns, this free workshop series is being offered virtually via Zoom in Hawaii statewide.

These four workshops will go into depth about: Healthy Brain Aging and Dementia, causes/types of dementia, risk factors, how lifestyle changes can minimize the risk of getting Alzheimer's or related dementias (ADRD); Non-Medication Strategies for Dementia Behaviors, which will identify commonly occurring behaviors in persons living with dementia, and different techniques and tips that caregivers can use in the home to help with challenging behaviors; Principles of Medication Use in Older People, which will cover medications that are prescribed for them, possible interactions that can be harmful or even contribute to memory loss, and how important it is to understand these interactions and side effects, even with over the counter medications, herbs and supplements; and, The Three D's: Dementia, Delirium, and Depression: Knowing the Difference, which will review each condition's signs and symptoms, and how a caregiver can understand each more thoroughly -- and what to do about it.

The speaker are two of Hawaii's top geriatricians:

Kamal Masaki, MD is Professor and Chair of the Department of Geriatric Medicine at John A. Burns School of Medicine (JABSOM), U.H. She is board certified in Internal Medicine and Geriatric Medicine. She has been performing aging and dementia research for the past 28 years, and has been an Investigator and Clinical Director for many large longitudinal epidemiologic studies, including the internationally renowned Kuakini Honolulu Heart Program, Kuakini Honolulu-Asia Aging Study of dementia, Kuakini Hawaii Lifespan and Healthspan Studies. She has received numerous teaching and research awards, and was selected by Hawaii physicians to “The Best Doctors in America” 3 times. She is co-author on over 250 publications in scientific journals.

Aida Wen, MD is an Associate Professor, Dept. of Geriatric Medicine, JABSOM at U.H. and is board certified in Geriatrics and Palliative Care. She is the Principal Investigator of the HRSA funded Geriatric Workforce Enhancement Program which strives to enhance geriatric training for all health professionals, and to integrate geriatrics into primary care. She is Medical Director of Manoa Cottage Kaimuki, a nursing facility dedicated to dementia care. Passionate about improving dementia care and nursing home care, Dr. Wen strives to help patients, providers and caregivers make the journey through this difficult diagnosis as gracefully as possible.

For questions about these Zoom workshops, contact Jody Mishan: jmishan@hawaii.rr.com or (808) 295-2624

 TOPICS AND DATES

• Healthy Brain Aging and Dementia (Dr. Masaki). Wednesday, November 18, 2020, 10:30am to Noon

• Non-Medication Strategies for Dementia Behaviors (Dr. Wen). Thursday, November 24, 2020, 10-11:30am

• Principles of Medication Use in Older People (Dr. Masaki). Thursday, December 3, 2020, 10-11:30am

• The Three D's: Dementia, Delirium, and Depression: Knowing the Difference (Dr. Wen). Thursday, December 10, 2020, 10-11:30am

This series of workshops is sponsored by Catholic Charities Hawaii, funded by a grant from the Administration for Community Living, U.S. Dept. of Health and Human Services, the Alzheimer's Disease Program Initiative

How can I contact the organizer with any questions?

Contact Jody Mishan: jmishan@hawaii.rr.com or (808) 295-2624

Nov. 17, 11 am - 2 pm virtual via webex

More information

Registration

EDUCATIONAL OBJECTIVES

• Describe a deeper understanding of neurobiological underpinnings
  after experiencing a TBI

• Define differing presentations of TBI, from mild (concussions) to more
  moderate-severe injuries in the pediatric population, as well as common
  recovery trajectories

• State a clear understanding of how to identify “red flags” in the
  Emergency Department to determine who may need acute brain imaging

• Recognize common functional changes during hospitalization and
  highlight the importance of interdisciplinary collaboration during the
  care of patients with TBI’s

• Identify the relationship between PTSD and TBI symptoms, as well as
  evidence-based interventions for PTSD with and without comorbid
  post-concussion symptoms

Nov. 17, 10 - 11:30 am

More information

Does your agency have a mechanism for determining whether to appeal a denied government claim? How do you identify areas of risk for oversight? What are the best practices for avoiding increased scrutiny? Deepen your understanding with the answers to these questions and more during this must-attend webinar.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Define fraud, abuse, and the different types of government audits

• Distinguish between payment-related oversight and oversight related to patient safety and quality-of-care issues

• Explain the Additional Document Request (ADR)/Targeted Probe & Educate (TPE) process and agency responsibilities

• Identify and decrease risk

• Define what is required to minimize audits and ADRs/TPE

• Determine whether to appeal a denied government claim

WEBINAR DETAILS

The healthcare industry is experiencing decreased acute care and increased referrals and CMS expenditures for hospice programs. Increased expenditures bring additional oversight of the post-acute care industry and more ADR/TPE audits. Avoid the scrutiny with industry-standard best practices and identify areas of oversight risk. Defining and reviewing the Additional Document Request and Targeted Probe & Educate process is a good place to start.

This webinar will teach you to identify the different types of government audits and oversight and determine whether to appeal a denied government claim. You’ll study the steps required to effectively submit documentation and win an appeal. Learn which data points are important, what can trigger additional oversight, and common reasons for claim denial. Discover how to implement best practices now to successfully maneuver through the process and avoid future denials.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is excellent information for all agency personnel, including administrators, finance staff, clinical managers and supervisors, QAPI team members, medical directors, board members, liaisons, and intake personnel.

TAKE-AWAY TOOLKIT

• Medicare Program Integrity Guide

• Links to:

  • CGS ADR/TPE process handout

  • Fiscal Intermediary Standard System (FISS) Direct Data Entry (DDE) Guide

  • myCGS Medical Review User Manual

  • Hospice documentation audit tool

• Additional valuable websites and tools

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Kathy Ahearn, RN, BSN, PHN

Ahearn Advisement Partners

Nov. 12, 10 am - 11:30 am

More information

COVID-19 restrictions and social distancing present many challenges for hospice counseling and grief support team members. Learn the latest in e-counseling and delve into the challenges, ethical considerations, creative programming ideas, and so much more in this timely webinar.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Define counseling as it applies to the various IDT roles

• Discuss relevant scope-of-practice guidelines

• List three methods for providing e-counseling

• List four ethical challenges specifically related to e-counseling

• Explain HIPAA guidelines, including COVID-19 exemptions

• Discuss several creative programming methods for providing e-services

WEBINAR DETAILS

Medicare requires that hospices provide “counseling,” but the CoPs do not clearly define or outline what that means. Counseling is not emotional support. It is important to remember that during these times of COVID-19 restrictions and social distancing. Staff and caregivers must be even more skillful and creative about how to provide counseling. This webinar will focus on various e-methods for providing counseling, including ethical considerations, dos and don’ts, maximizing telephone contacts, and other available electronic face-to-face approaches. It will also address programming ideas to ensure that isolated patients/families receive the best possible care during this pandemic. During the live webinar participants will be able to submit challenges and solutions they have experienced with e-counseling and share their thoughts with the group.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative webinar is designed to elevate the skill level of all team members who provide counseling, including social workers, chaplains, bereavement professionals, nurses, physicians, professional volunteers, and others. Leadership and management will also benefit from exploring expanded possibilities and better ways to care for those we serve.

TAKE-AWAY TOOLKIT

• Ethical considerations guide

• Staff discussion guide addressing current COVID-19 counseling challenges

• Links to applicable HIPAA guidance

• List of creative programing ideas

• Exercise with possible scenarios, including methods/techniques and interventions

• Extensive resource list covering specific interventions and approaches

• Handout with lecture notes

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Gary Gardia, LCSW, APHSW-C

Gary Gardia Inc.

Nov. 14, 8 am - 4 pm

Registration

Cryptogenic Stroke & Atrial Cardiopathy, Hooman Kamel, MD
Dual-Antiplatelet Therapy, Anthony Kim, MD
Mobile Stroke Units, Ilana Spokoyny, MD
Future Pre-hospital Technology for Acute Stroke, Wade Smith, MD PhD
Interventional Stroke Prevention, Benjamin Plank, MD Updates on Ongoing Big Stroke Studies, Kevin Sheth, MD COVID-19 & Stroke - the NYC Experience, Joshua Willey, MD


Approved for 5.25 hrs continuing education for EMS, pharmacists, nurses, nurse practitioners, physician assistants, and physicians. Conference sponsored by Hawaii Stroke Coalition in collaboration with American Heart Association.

Nov. 5, 10:00-11:30 am

More information

Looking to significantly improve patient experience? Customer service and satisfaction start with the first phone call. Ensure staff are connecting with customers and exemplifying the agency’s mission with every call. Learn bite-sized skills that can be implemented quickly and effectively for big results.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Use voicemail for outbound messaging that attracts new patients

• Create your organization’s sustainable phone greeting

• Understand four call management tactics that significantly improve patient experience

• Ditch the scripts and use a four-step process to connect on every call

• Launch a DIY peer coaching program

WEBINAR DETAILS

Jennifer calls two healthcare organizations seeking information. Her impression of the first organization is that they are attentive, competent, and ready to help. The second organization feels indifferent, unfriendly, and abrupt. This impression was formed from a single phone call. Poor telephone behaviors – whether systemic or interpersonal – reduce access and could be a top branding issue. Healthcare providers have less to fear from competitors offering the same services than from indifference on the part of a team member. To be fair, telephone rapport can be difficult to accomplish because calls tend to be transactional. This webinar will cover bite-sized skills that can be implemented quickly and result in significantly better patient experiences.

How can you sustain the gains implemented as a result of attending this webinar? You can't observe every telephone call. The solution is a peer coaching program to reinforce agency standards throughout the year. A peer call coaching program is the most effective way to sustain positive call behaviors and customer satisfaction. By the end of this webinar attendees will have a simple, ready-to-implement program.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is designed for team members involved in the patient experience. It will benefit call center managers, leaders, and managers responsible for customer service staff, training managers, HR personnel, referral and intake staff, and anyone who wants to improve their customer service phone skills.

TAKE-AWAY TOOLKIT

• 20 empathetic telephone phrases

• Customizable peer call coaching template

• Pre-hire assessment tool for effectively evaluating candidates for positions requiring excellent phone skills

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Susan Keane Baker, MHA

What We’ve Learned: Insights into Successful Providers from the First Year of PDPM
DATE November 3, 2020

Register here

Nov. 10, at 12 noon

Registration

On Tuesday, November 10 at 12 noon, a live panel discussion will take place via Zoom to share approaches and responses to your patients' concerns about advance care planning in these times of COVID-19. Panel participants will include palliative care experts and physicians trained in VitalTalk, a methodology of conducting difficult conversations with patients.

We are a workgroup partnering with the consortium of professionals who are specially trained in VitalTalk and we look forward to offering provider-focused training in the upcoming months. Our goal is to provide you with tools to make your conversations with patients more effective and efficient.

Nov. 3, 10-11:30 am

More information

Industry expert and licensed clinical social worker, Gary Gardia, will clarify the role of chaplains and social workers as grief counselors in a hospice setting. Learn which grief model to use, apply appropriate skills and interventions, understand the boundaries of your scope of work, and more.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Define counseling in terms of chaplain and social worker practices

• Describe three situations that would fall outside their scope-of-practice

• Discuss the strengths and weaknesses of three grief/loss models

• List three evidence-based theoretical frameworks that can be utilized in grief counseling

• Describe three situations and discuss which theoretical framework to utilize

• Apply concepts, skills, and interventions to situation examples

WEBINAR DETAILS

Many team members come to hospice understanding that they need to provide grief counseling, yet what does that really mean for chaplains and social workers? What is their counseling scope-of-practice? This webinar will define grief counseling and illustrate situations that fall outside of a chaplain’s or a social worker’s line of work. Using the interactive chat box during the live webinar, you can discuss which theoretical frameworks are a good fit for grief counseling within your agency. You will also learn which models are outdated and why, and what models to use now to guide your practice of work. Participants will gain valuable skills and information as they relate to the work of social workers and chaplains in the hospice setting.

 Attendance certificate provided to self-report CE credits.

Don't Miss the Other Social Worker & Chaplain Series Webinars!

Sign up for the 3-part series!

Learn more about the Social Worker & Chaplain Series.

WHO SHOULD ATTEND?

This important content is designed to provide chaplains and social workers with the knowledge and skills they may not have received in previous work settings. Managers and leaders will also benefit from learning more about the work of these two disciplines. Other team members and volunteers can gain insight and skills on grief counseling preferred practices as well.

TAKE-AWAY TOOLKIT

• Handout with detailed information about each theoretical framework

• Application exercises based on common grief counseling scenarios

• Follow-up exercises for interdisciplinary team members to illustrate scope-of-practice limitations

• Additional lecture notes and references

• Resources for continued learning opportunities

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Gary Gardia, LCSW, APHSW-C

Gary Gardia Inc.

Oct. 28, 9 am - 10:30 am

More information

How do you prepare for the unpredictable? A solid strategic plan is a step in the right direction. This webinar will delve into a community needs assessment, evaluating your board, and identifying agency strengths, weaknesses, opportunities, and threats. Participants will learn how to craft a strategic plan that is fluid, flexible, and able to withstand any COVID-19 curveballs.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Incorporate a community needs assessment into your agency’s strategic plan

• Explain why it is critical to evaluate the board’s effectiveness, especially during unpredictable times

• Define why a comprehensive human resource strategic plan should be included within your agency’s strategic plan

• Explain the strategic plan process and any necessary changes during a pandemic

• Distinguish agency strengths, weaknesses, opportunities, and threats

• Identify potential opportunities in the new normal of COVID-19

WEBINAR DETAILS

Will your agency emerge from the pandemic with a dynamic strategy and plan? Is your strategic plan fluid, flexible, and living? Does it assess community needs and agency strengths, weaknesses, opportunities, and threats? Does it incorporate a human resource specific strategic plan and director evaluation? How are board members’ effectiveness measured during a pandemic? Do you even have the right board members? Does your agency’s strategic plan reflect the likelihood that the pandemic and its effects will be felt for the next few years?

This timely webinar will explain strategic planning considerations and “must-haves.” Prepare now by learning how to identify needs, what to evaluate, and the components of a strategic plan. Ensure your agency has the right mix of talent, tools, and thoughtful planning to weather this unpredictable storm. Plus, you’ll discover “new” ways of thinking to better support community needs throughout the pandemic’s aftermath. Don’t miss this!

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is designed for board members, executive management, directors, supervisors, CFOs, medical directors, clinical management, quality assurance staff, business development personnel, intake team members, and all individuals involved with strategic planning.

 TAKE-AWAY TOOLKIT

• SWOT analysis worksheet

• Board evaluation template

• Links to the following:

  • Improving Board Effectiveness

  • For-Profit Board Evaluation Form

  • Five Principles for Getting the Most out of a Board Assessment

  • Eight Elements of Strategic Planning

  • Community Needs Assessment: COVID-19 Update Template

  • Community Needs Assessment: Updated Template & Data Resource Guide

  • Five Steps to Emerge from the Pandemic With a Dynamic Strategy

• Additional links to valuable tools including HR strategic planning tools

Oct. 27, 9 am - 10:30 am

More information

What kind of communicator are you? Do you say what you mean and mean what you say? Join us for an informative, interactive webinar on how to increase your effectiveness and reduce frustration by discovering and finessing your communication style.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Identify four communication styles

• Take steps to become an assertive professional

• Use the three Cs of assertive communication

• Communicate with confidence and composure

• Distinguish the communication styles of others

• Recognize five red flags of communication

WEBINAR DETAILS

Have you ever left a meeting frustrated because you couldn’t get your point across? Are you often misunderstood by your team, peers, or superiors? Do you bulldoze over the thoughts, feelings, and opinions of others, or just let things go and appear as if you don’t care? Have you heard people say, “communication is the root of most interpersonal problems”? There’s a lot of truth to it! Communication is a word that is frequently thrown around but what does it really mean and how do we increase its effectiveness? Assertive communication is thought to be the most effective communication style and widely accepted by managers and leaders. However, assertive communication is also a term used freely and without understanding. Most professionals seek an assertive communication style because of its effectiveness but few know how to successfully adopt it.

The way we communicate is how co-workers, customers, and partners form opinions about us. There are three primary components to assertive communication. Do you know what they are and how to communicate with power, impact, and clarity? There are also several benefits to being assertive. The top two will change how you feel about yourself and others. The interactive live webinar will allow you to participate in polling, Q&A, thought-provoking prompts, and shared experiences. Get an edge on leadership and life by fine tuning your skills and integrating an assertive communication style.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is designed for anyone seeking to be more effective and assertive. Grow your confidence and make an impact! Leaders, managers, sales professionals, volunteer mangers, and IDG team members will all benefit from this impactful session.

TAKE-AWAY TOOLKIT

• Handout on the three Cs of assertive communication

• Cheat sheet on the four communication styles

• Effective communication tips

• Recommended reference list for assertive communication

• Contact info for follow-up questions

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Joanna Pera

Oct. 22, 9 am - 10:30 am

More information

Ensure your monthly claims are accurate and that staff are up-to-date on the latest hospice billing reimbursement changes. Industry expert Melinda Gaboury will provide a step-by-step guide through the content of the final claims, frequent billing issues, address physician billing, and more.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain distinct levels of care and billing specifics

• Understand details of monthly claim content

• Outline and handle typical billing issues

• Detail the newest rate changes due to rebasing/2021 rates

• Outline changes in the wage index structure

• Define standards for physician billing on hospice claims

WEBINAR DETAILS

Accurate monthly claims and understanding the navigation surrounding the edits and errors is key to getting paid correctly and on time. The presenter will go through the step-by-step process of monthly hospice billing and provide examples of successfully dealing with recent changes. The most recent reimbursement changes will be addressed, including proposed changes to the base rates for hospice levels of care through rebasing. This session will provide a step-by-step guide through the content of the final claims, frequent billing issues, and physician billing.

Attendance certificate provided to self-report CE credits.

Don't Miss the Other Hospice Billing Series Webinars!

"Part 1 – Eligibility Requirements & Notice of Election"
on Thursday, September 24, 2020

"Part 3 – Face-to-Face, Hospice Cap, HIS & Top 5 Denial Reasons"
on Thursday, October 29, 2020

WHO SHOULD ATTEND?

This informative session is designed for directors, clinical managers, intake/authorization staff, and the revenue cycle team.

 TAKE-AWAY TOOLKIT

• Updated hospice pre-bill audit tool

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only. 

MEET THE PRESENTER

Melinda A. Gaboury

Healthcare Provider Solutions, Inc.

More information

Veterans have earned our nation’s respect and gratitude and the VA’s end-of-life healthcare benefits provide the dignity and recognition they deserve. Yet only 15% of veterans use these services. Ensure your staff understands VA benefits to better serve veterans and respect their culture, beliefs, and values.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Explain the Veterans Administration’s integrated health services

• Define home- and community-based services

• Distinguish among available services and eligibility requirements

• Utilize VA location services or in-network community care providers

• Access frequently used VA forms

• Understand the VA’s multiple reimbursement structures

WEBINAR DETAILS

This webinar will provide an overview of the special needs of veterans and the services available through the Veterans Administration (VA). The VA provides various healthcare benefits specifically for elderly veterans, including geriatric healthcare for those with complex needs. These programs can be received at home, at VA medical centers, or in the community. This webinar will address delivery of hospice and palliative care services and provide a robust menu of care settings, along with the eligibility and reimbursement criteria for each. What can be provided to the member? Is it a VA or traditional Medicare benefit? Join us to learn the answers to these questions and more and gain a solid understanding of the home health, hospice, and palliative care services available to better care for and appreciate our veterans and their service to our country.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session will benefit agency staff who are new or not familiar with VA services and resources, including agency administration, sales, and social services personnel and others who want to learn more about VA benefits for home health and end-of-life care services.

TAKE-AWAY TOOLKIT

• Sample reference documents for community resources

• Sample eligibility reference documents

• Useful reference links

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Gloria Turner

Turner Healthcare Consulting

Oct. 13, 9:00-10:30 am

More information

With so many employees working remotely, the record retention risks facing hospices and home care providers are greater than ever. Join us to learn the latest in retention policy and procedures for work-from-home employees. Ensure your agency is minimizing risks and maximizing compliance.

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AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Govern remote staff’s retention of records on personal devices, sites, and accounts

• Write effective work-from-home record retention policy and procedures

• Ensure work-from-home staff comply with record retention rules

• Manage electronic and paper records effectively and compliantly from home

• Establish rules for remote use of mobile devices/BYOD

• Educate work-from-home staff about record retention rules

• Block the exposure of records on social media

• Distinguish between business records and non-records

• Define and defend HIPAA’s 18 identifiers, PHI, ePHI, PII, and ESI

• Adhere to HIPAA’s Privacy Rule and Security Rule

• Determine record lifecycles and produce effective deletion schedules

• Safeguard records with home-based technology tools

• Minimize potentially costly consequences of record mismanagement

• Put best practices-based compliance tips and tools to work

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WEBINAR DETAILS

Have you updated your record retention policy and procedures for work-from-home employees? In the age of COVID-19, best practices call for updated record retention policy governing remote staff’s use and retention of records via personal devices, sites, and accounts. With so many employees working remotely, the risks facing hospices and home care providers are greater than ever. Mismanaged, misplaced, or missing medical and business records are more than a nuisance, they are a liability. Agencies are required to preserve, protect, produce, and purge the following types of records:

• Protected health information (PHI)

• Electronic protected health information (ePHI)

• Personally identifiable information (PII)

• Any other business-critical information in compliance with HIPAA, federal legislation, state data breach notification laws, and e-discovery guidelines

Best practices call for healthcare organizations to establish strategic record management programs, complete with comprehensive record retention policy and procedures, for all employees, including those working from home. Failure to safeguard PHI and ePHI could lead to HIPAA investigations, financial penalties, and disgruntled patients. Mismanagement of business records, including PII and electronically stored information (ESI), could trigger million-dollar lawsuits, damaged reputations, and decreased revenues. You can’t afford to leave remote record retention to chance. Compliance with federal/state laws and HIPAA’s Privacy Rule and Security Rule is mandatory. Attend this program to learn best practices-based strategies for effective work-from-home record management. You’ll leave with a package of valuable tools, including a sample policy, guidelines, and an informative whitepaper to help your organization manage records, minimize risks, and maximize compliance.

Attendance certificate provided to self-report CE credits.

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WHO SHOULD ATTEND?

This informative session is a must for records managers, information managers, office managers, compliance personnel, human resources staff, administrators, and anyone charged with managing the organization’s electronic and paper records. Lawyers, IT professionals, and privacy officers serving the healthcare industry will also benefit.

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TAKE-AWAY TOOLKIT

• Sample policy: Record Retention Policy for the Healthcare Industry

• Guidelines: Record Retention Guidelines for the Healthcare Industry

• Whitepaper: Record Retention Rules for the Healthcare Industry

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

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MEET THE PRESENTER

Nancy Flynn, Founder & Executive Director

ePolicy Institute™ Business Writing Institute™ Marijuana Policy Institute™

Oct. 29, 9 am - 10:30 am

More information

Is your revenue cycle team current on the latest hospice billing information? Melinda Gaboury takes you through the top five medical review denial reasons, aggregate cap self-report, palliative care billing basics, and the latest on HIS updates and transmission requirements in this jam-packed webinar.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Review hospice face-to-face requirements

• Recap the self-reporting of hospice aggregate cap

• Identify palliative care specific codes for billing Part B

• Outline HIS reporting requirements

• Detail the top five medical review denial reasons and how to avoid them

WEBINAR DETAILS

All the nuts and bolts that hold hospice reimbursement together will be covered in this webinar. Face-to-face requirements, physician billing, and the aggregate cap self-reporting requirement are among the many daily reimbursement-related challenges. A review of specific HIS reporting requirements will be addressed to expand your agency's knowledge of hospice reimbursement-related components. Learning the top five reasons for denied claims under medical review will take you a step beyond the basics of claims processing.

Attendance certificate provided to self-report CE credits.

Don't Miss the Other Hospice Billing Series Webinars!

"Part 1 – Eligibility Requirements & Notice of Election"
on Thursday, September 24, 2020

"Part 2 – Details of Medicare Claims Processing"
on Thursday, October 22, 2020

WHO SHOULD ATTEND?

This informative session is designed for directors, clinical managers, intake/authorization staff, and the revenue cycle team.

TAKE-AWAY TOOLKIT

• HIS best practices

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only. 

MEET THE PRESENTER

Melinda A. Gaboury

Healthcare Provider Solutions, Inc.

As Hawaii’s healthcare personnel bravely work the frontlines of the COVID-19 crisis, we are doing everything we can to pull together the latest training and resources for the benefit of our healthcare community.

To support the State’s efforts to rapidly train new, returning and current caregivers to face the influx of COVID-19 patients, we have assembled emergency cross training, safety training, and onboarding course ware to ensure Alternate Care Sites (ACS) have the resources to maintain a constant state of readiness. In partnership with HealthStream, HAH is providing immediate access to their learning management system, technology platform, and a curated collection of Compliance, Safety, and Clinical Education courses to you at no cost and no obligation through November 30, 2020.

This limited-time partnership with HealthStream’s COVID-19 Rapid Response Program is intended to get resources in the hands of health care personnel quickly while removing typical financial, contractual, and implementation hurdles so you can move with expediency.

Click here for more information.

More information

Revamp your sales strategy for the current times! Understand why traditional “muffin marketing” is dead, and embrace the latest innovative and professional sales methods. This webinar will give your agency the tools to serve more patients, grow, and solidify financials.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Distinguish the difference between “muffin marketing” and a professional referral development model

• Implement a seven-step sales process starting with the art of the cold call and ending with learning how to weed your garden

• Explain value-based sales and how to apply them practically

• Distinguish the differences between nine key referral segments

• Assimilate how important the referral inquiry to admission process is to your organization

• Create a culture of growth

WEBINAR DETAILS

Most organizations want to serve more people, grow, and be financially strong, but many don’t understand the art and science of developing a value-based sales and referral-development model. This webinar will showcase why “muffin marketing” and “cookie drops” are a thing of the past and focus on marketing efforts that build trust. “The happy feet on the street” strategy will help you take action to develop a professional sales approach that delivers results. Join us to learn what the essential elements for success in referral development are and the strategies and actions to serve nine key referral segments. Healthcare agencies will benefit from this presentation whether they have a strong or weak sales/referral development strategy in place. So fasten your seat belt and hold on, this webinar will challenge traditional thinking and open new doors for accelerating the growth of your business.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session is designed for the following healthcare professionals: agency owners, administrators, executive directors, community outreach staff, clinical liaisons, referral intake staff, executives in sales, marketing, and business development, and anyone responsible for organization growth.

TAKE-AWAY TOOLKIT

• Specific phraseology worksheet to use during a sales call

• YouTube video of a new cold calling approach

• Examples of a value-proposition work matrix

• Case study examples

• Useful links to identify accounts in a specific referral segment

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Kurt Kazanowski, Consultant, Speaker, Author & Coach

KazNow, Inc.

PDPM: Advancing Clinical Capabilities and Care Delivery
DATE October 6, 2020

Register here

The Healthcare Association of Hawaii has partnered with UH John A. Burns School of Medicine and Mountain Pacific Quality Health, and using the Project ECHO (Extension for Community Healthcare Outcomes) model to provide education from Quality Improvement, Leadership and Implementation experts and combine this with the opportunity for case presentation and discussion for everyone to share experiences and practical ideas from each other through a community learning.

Webinars are scheduled to occur from 2:00 - 3:00 pm HST (30 minutes for the educational session and 30 minutes for sharing and discussion) on the second Thursday of each month.

** Session topics are subject to change

Click here for more information

State of Hawaii COVID-19 PPE Distribution Program

Order FREE Personal Protective Equipment (PPE) supplies available at https://hawaii-medical-alliance.myshopify.com/
WHO IS Eligible? Residential Facilities, Service Providers & Organizations

• Eldercare Facilities – All facilities that provide residential care for the Elderly- e.g. adult residential care homes, foster family care homes, and assisted living

• Non-Profits – Public facing public service non-profits:
  o Tier 1: Food banks and food distribution; homeless shelters, Disabled Veteran shelters, Youth shelters
  o Tier 2: Mental health and substance abuse; Special Treatment Facilities

• Other recipients include schools, hospitals, independent medical providers, dentist, labs and therapists

• Public Facing Small Businesses with an average of less than 100 working employees prior to quarantine- Home care agencies; Home health care agencies, and Case management agencies, Retail Stores; Restaurants, Accommodation & Small Manufacturing companies.

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PLACE YOUR ORDER

Registration and orders are now being accepted by Hawai'i Emergency Management Agency (HI-EMA), which is overseeing the order and distribution of PPE supplies statewide.

• Register online at: https://hawaii-medical-alliance.myshopify.com/

• Complete initial survey and other requirements to verify your eligibility.

• Must provide DOH/ DHS License or PVL License Number; or For Private Business: Enter your GET Number; For Non-Profits: Enter your EIN Number

• Provide the size of your staff (include part time, or nonpaid household members who assist in care) and number of clients (residents) licensed for your facility
  
  Register NOW and place your order while supplies last!

  Need More Information: Contact Hawaii Emergency Management Agency (HI-EMA) at ESF7.hiema@hawaii.gov

  CLICK HERE to view the flyer